FAQs

FAQ

Category: FAQ
Of course! For consoles not on the list of repair services or at my request to supply a part then yes you can. Keep in mind that if you do supply the part then a guarantee on the part itself can not be provided as it did not come from MicroGamingRepairs. So make sure that if you are providing parts that they are coming from a reputable source. Remember that not all parts are of the same quality or reliability.
Category: FAQ

Unfortunately no, as a home business I have to protect my home for liability reasons. However you can watch the repair being done remotely via discord or any other means that is available. Feel free to ask about this. Do note that this option will not always be available due to time constraints or other issues.

Category: FAQ

Generally repairs are done within 1-3 days however there are times when repairs can take longer due to lack of parts or the amount of customers devices in the queue is larger than normal. Many repairs can be done within 1 day.

Category: FAQ

A diagnosis is always performed if the damage is not clearly visible to our eyes. There is no charge for a diagnosis. However, do keep in mind that if a repair can’t be performed then there may be a bench fee applied of $30 for the time used to look at the console. (Note: Any successful repair completed will have the bench fee removed and only the repair charge will apply).

Category: FAQ

Unfortunately no, price matching another business’ service is not an option. As an example, if your issue is a broken HDMI Port and the price is $100 but another business is only charging $40, there is a reason for this which will usually be inferior parts, inferior tools used, etc. You have to ask yourself how can someone charge 50% or more less than most other businesses?

Category: FAQ

Reviews can be left at www.facebook.com/microgamingrepairs under the reviews tab.

Category: FAQ

No problem! Your console will be held until payment is received for up to 60 Days. If payment has not been made within 60 days then the console will become the property of MicroGamingRepairs.com. However as I do not want to do this to anyone in the end, exceptions can be made.

Category: FAQ

All work performed is warrantied for 60 days from the day it was completed. There are exceptions to this guarantee but this will be discussed before any work is performed.

Category: FAQ

Several services people offer are the XBOX360 “Red Ring of Death” fix, or other similar repairs and generally call it a “reball” These services are not offered due to reliability concerns and I can’t in good faith give a customer a console back that may only work for 1 hour or may work for another few years.

Payments and Billing

Within Canada, the following forms of payment are accepted:

-Cash
-E-Transfer
-Paypal*
-Cryptocurrency (Bitcoin, Ethereum and others)

Payments made from outside of Canada:

-PayPal*
-Cryptocurrency (Bitcoin, Ethereum and others)

Issues

Category: Issues

There are times where the opinion of the customer towards the business is not good for several reasons. If you have or are not currently having a good experience then let me know why so I can make things right! The end goal is for everyone to be happy.

Category: Issues

Contact me immediately at microgamingrepairs@gmail.com with your work order number and a description of the problem you are having as it may not be related to a previous repair so do keep this in mind. However this business thrives on being honest with the customer so if it is something I did, I will make it right.

Category: Issues

This was to confirm and have on record a paid price and a work order number to look up in case something happens with the repair after you receive it back. There is also information about liability on my end in case a repair attempt damages something else (which is not likely but can happen).